1. 30-Day Money-Back Guarantee
We stand behind the Solas Smart Cupping Massager. You may request a return for any reason within 30 days of your delivery date. To be eligible, your item should be in re-sellable condition with all original packaging and accessories where possible. We understand the device must be used to be evaluated — light, hygienic use will not void your guarantee.
2. How to Start a Return
- Email support@solasbody.co with your order number and the reason for your return.
- Our team will reply within 24 hours with a Return Merchandise Authorization (RMA) and a prepaid shipping label.
- Pack the item securely and drop it off using the provided label.
Please do not send your purchase back to the manufacturer or to any address other than the one provided on your RMA.
3. Refunds
Once your return is received and inspected, we will email you to confirm. If approved, your refund will be automatically applied to your original payment method within 5–10 business days.
4. Damaged, Defective or Incorrect Items
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery with photos. We will send a free replacement or issue a full refund at no cost to you.
5. Exchanges
The fastest way to get the item you want is to request a refund for the original order and place a new one.
6. Late or Missing Refunds
If you haven't received a refund after 10 business days, first re-check your bank account, then contact your credit card company and bank. If you've done this and still have not received your refund, contact us at support@solasbody.co.
7. Sale & Promotional Items
Items purchased during a promotion are fully covered by this 30-day money-back guarantee. Refunds are issued for the amount actually paid.
8. Contact
Questions about a return? Reach our support team at support@solasbody.co or via our contact page.